Privacy & Terms

Privacy Policy

At FNQ Volunteers Inc., we’re dedicated to providing the highest level of service to our volunteers, organisations, and all who access our services. To achieve this, we occasionally need to collect personal information. We understand the importance of safeguarding entrusted information, defined as any data from which an individual’s identity can reasonably be determined.

Why We Collect Personal Information:

Collecting personal information is essential for delivering quality services to our clients and customers. This includes facilitating suitable matches between potential volunteers and organisations or events, as well as enhancing our Training and Community Education program. Without this information, we’re unable to provide effective referral and training services, or adequately support and manage our volunteer staff.

How We Collect Personal Information:

Potential users and course participants can apply through various means, such as online, phone, or face-to-face interviews. Enrolment details and course assessment data are stored in accordance with FNQ Volunteers Inc.’s Training & Education Unit’s ‘Records Policy.’ We always obtain personal information with the individual’s consent, preferably in writing.

Personal information is strictly confidential and not disclosed to any other party, except as required by law. FNQ Volunteers Inc. may update personal information from time to time, either through direct contact with the individual or upon their request.

Security Measures:

Safeguarding personal information is a top priority for FNQ Volunteers Inc. We take all reasonable precautions to prevent misuse, unauthorized access, modification, or disclosure.

When personal information is no longer needed or becomes outdated, it is securely deleted from our systems. Hard copy records are kept in our filing systems or on a secure computer database.

Individuals may request access to any information FNQ Volunteers Inc. holds about them. Any further contact with FNQ Volunteers Inc. will always be subject to the individual’s agreement.

FNQ Volunteers Inc.’s privacy policy and procedures are regularly reviewed and updated in compliance with legal changes.

An individual has the right to lodge a complaint about a breach of privacy with FNQ Volunteers Inc. If no satisfactory resolution is reached, they can contact the Federal Privacy Commissioner.


While FNQ Volunteers Inc. aims to provide accurate and complete information, we do not accept responsibility for any inaccuracies on this site. This website offers general information; specific legal advice should be sought for individual situations. Views or recommendations expressed by third parties on this site do not necessarily reflect those of FNQ Volunteers Inc. We disclaim all and any liability to any person in respect of any consequences based on information herein.

Links to other sites are provided for convenience only. Inclusion does not imply endorsement, and FNQ Volunteers Inc. accepts no responsibility for any malfunctioning or inaccuracies in provided links.